Support
We're here to help.
Most questions are answered below. Anything else, send us a message — it lands in the kitchen's inbox and on their board at the same time, so nothing slips through.
How far ahead should I order?
Everything is made to order and ready within 72 hours. For a specific date — a birthday cake, an event — use the date picker in the cart: we take scheduled orders from 3 days up to 60 days ahead.
Do you deliver?
Yes — within 45 miles of the kitchen in Arlington, VA. Add your address to your food profile, choose Delivery in the cart, and we check your ZIP code before you pay. Pickup at the kitchen is always available.
How do allergies work?
Add your allergies and preparation notes to your food profile once, and every order you place carries them straight to the kitchen board. We take real care with allergy orders, but the kitchen handles nuts, gluten, dairy, and eggs, so we cannot guarantee an allergen-free environment.
How do I pay, and is it secure?
Payment is handled entirely by Stripe — we never see or store your card number. Your receipts live in your account under Purchase history, each with an itemized breakdown and a link to Stripe's own receipt.
Can I change or cancel an order?
Email us as soon as you can — if the kitchen hasn't started your order, we'll cancel or change it. Once baking has begun we'll do our best, but same-day changes aren't always possible.
Where do I see my past orders?
Sign in and open your account: Purchase history shows every order with its payment status, and clicking one opens the full receipt.
Prefer plain email? Write to [email protected].